📝 Terms & Conditions

Effective Date: 22/05/2025

Welcome to Orien Vault!
These Terms and Conditions (“Terms”) govern your use of our website https://orienvault.in and your relationship with us as a customer.

By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before making any purchase or using our website.

🛒 1. General Information

  • The website https://orienvault.in is owned and operated by Orien Vault.

  • Throughout the site, the terms “we”, “us” and “our” refer to Orien Vault.

  • These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

📦 2. Products and Services

  • All products listed on our site are subject to availability.

  • We reserve the right to discontinue any product at any time.

  • Product colors and finishes may slightly vary due to photography lighting or screen display settings.

💳 3. Pricing and Payments

  • All prices are listed in INR (₹) and are inclusive of applicable taxes unless mentioned otherwise.

  • We reserve the right to change prices at any time without prior notice.

  • Payments must be made in full before an order is processed and shipped.

  • We use secure payment gateways (Razorpay, PayPal, PhonePe, etc.) to ensure your information is safe.

🚚 4. Shipping and Delivery

  • We aim to dispatch all orders within 1–3 business days.

  • Delivery timelines may vary based on your location and courier partner.

  • You will receive tracking details once your order is shipped.

  • Orien Vault is not responsible for delays caused by courier services, weather conditions, or external disruptions.

🔁 5. Return & Refund Policy

  • We offer a 7-day return policy on eligible products.

  • Returns are accepted only if the item is damaged, defective, or incorrect.

  • To initiate a return, contact us at contact@orienvault.in with images and details within 7 days of delivery.

  • Refunds will be processed to your original payment method once we receive and inspect the product.

  • Products must be returned unused, in original packaging, and in resellable condition.

🔒 6. Privacy

  • Your use of this site is also governed by our Privacy Policy.

  • We collect and use your personal information only as outlined in our privacy practices.

  • We do not sell your data to third parties.

✅ 7. Eligibility

  • You must be at least 18 years old to make a purchase on our site.

  • If you are under 18, you may use the site under the supervision of a parent or legal guardian.

📵 8. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose

  • To solicit others to perform illegal acts

  • To infringe on our intellectual property

  • To spam, phish, or spread malicious code

  • To collect data from users without consent

✍️ 9. User Comments, Reviews & Submissions

  • By posting reviews, comments, or submitting content, you grant us the right to use, edit, and display that content publicly.

  • We reserve the right to remove any user content that is offensive, misleading, or violates our Terms.

🛠️ 10. Changes to the Service and Terms

  • We reserve the right to modify or discontinue the website (or any part of it) at any time without notice.

  • Any updates or changes to these Terms will be posted on this page with an updated “Effective Date”.

🧾 11. Intellectual Property

  • All content on the site including text, images, product designs, graphics, logos, and icons is the property of Orien Vault and is protected by Indian copyright and trademark laws.

  • You may not copy, reproduce, distribute, or exploit any content without prior written consent.

🧑‍⚖️ 12. Limitation of Liability

  • Orien Vault is not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.

  • Our maximum liability to you for any damages related to your use of the website is limited to the amount you paid for your purchase.

🏛️ 13. Governing Law

  • These Terms are governed by and construed in accordance with the laws of India.

  • Any disputes will be subject to the jurisdiction of the courts of Kolkata, India.

📬 14. Contact Information

For any questions about these Terms, reach out to us:

Orien Vault Support
📧 Email: contact@orienvault.in
📱 WhatsApp: +91-9434687372
🌐 Website: https://orienvault.in