Privacy Policy

Your Privacy Matters

Effective Date: 22/05/2025

At Orien Vault, your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

This document applies to https://orienvault.in and all associated services provided by Orien Vault.

🔍 1. Information We Collect

We may collect the following categories of information from you:

a. Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Login credentials (username, password)

b. Payment Details

  • Transaction data from purchases

  • Credit/debit card details (processed securely via third-party gateways like Razorpay, PayPal, etc.)

  • UPI, wallet payments, or other local payment options

c. Device and Usage Information

  • IP address

  • Browser type and version

  • Device type (mobile, desktop, tablet)

  • Time zone and language preferences

  • Pages visited, time spent, and click patterns

d. Cookies and Web Beacons

We use cookies to track session data, store cart items, and analyze site traffic for user experience enhancement.

📦 2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage your account and customer dashboard

  • Respond to customer service requests

  • Send shipping, delivery, and order confirmation emails

  • Recommend products based on your browsing behavior

  • Run promotions, newsletters, and marketing campaigns (only if you opt-in)

  • Detect and prevent fraud or abuse of our services

🛡️ 3. How We Protect Your Data

We implement strong security measures to safeguard your personal data:

  • SSL encryption to secure data transfers

  • Secure cloud-based infrastructure with firewall protection

  • Access controls to limit who can view or edit your data

  • Regular malware scans and software updates

  • Secure third-party partners for payments and shipping

Your data is not sold, traded, or rented to any third party for marketing purposes.

🤝 4. Sharing Your Information

We only share information with trusted third parties, and only when necessary:

a. Payment Processors

We pass payment information to payment gateways like Razorpay, PayPal, and PhonePe to process your transactions securely.

b. Shipping & Fulfillment Partners

Your shipping details are shared with logistics providers (shiprocket) to deliver your products efficiently.

c. Legal Compliance

If required by law, we may share your data with regulatory or law enforcement authorities.

🧠 5. Your Rights and Choices

You have control over your personal data. Your rights include:

  • Access: You can request a copy of the data we hold about you.

  • Correction: You can update inaccurate or incomplete data.

  • Deletion: You may request that we delete your data.

  • Withdrawal of Consent: You may withdraw marketing or tracking consent at any time.

To exercise any of these rights, email us at contact@orienvault.in with the subject line: “Privacy Request”.

🍪 6. Cookies Policy

Cookies help us:

  • Remember your login status and cart items

  • Understand site performance

  • Customize your shopping experience

You can manage cookie settings in your browser. Note that disabling cookies may limit your access to certain features on our site.

🌐 7. Third-Party Services We Use

We rely on the following third-party tools to run our site:

  • WooCommerce (shopping cart)

  • Google Analytics (site traffic insights)

  • Facebook Pixel (advertising analytics)

  • Email marketing tools (for newsletters and transactional emails)

Each of these services has its own privacy policies and complies with international data privacy standards.

📬 8. Marketing Communications

If you opt in to receive marketing communications, we may send you:

  • Exclusive offers

  • New product alerts

  • Shopping tips and guides

You can opt out at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

🔁 9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

  • Update the effective date

  • Post the revised version on this page

We encourage you to review this page regularly.

📧 10. Contact Us

If you have questions, feedback, or concerns about this Privacy Policy or how your data is handled, reach out to us at:

Orien Vault Support

📧 Email: support@orienvault.in
📱 WhatsApp: +91-9434687372
🌐 Website: https://orienvault.in