🔁 Return & Refund Policy

Effective Date: 22/05/2025

At  Orien Vault, your satisfaction is our top priority. We want you to feel confident when shopping with us. If something isn’t right, we’re here to make it right. Please read our return and refund policy carefully to understand your rights and responsibilities.

📅 1. Return Eligibility

We offer a 7-day return window from the date of delivery. To be eligible for a return:

  • The product must be unused, in its original condition, and in the original packaging.

  • The product must not be damaged or altered by the customer.

  • Return requests must be submitted within 7 days of receiving the order.

  • The item must be returned with all accessories, manuals, and freebies (if any).

🚫 2. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned:

  • Used or damaged products

  • Custom-made or personalized items

  • Products that have been modified or altered after delivery

  • Items marked Final Sale or Non-Returnable on the product page

💬 3. How to Request a Return

To initiate a return, follow these steps:

  1. Email us at contact@orienvault.in with your:

    • Order number

    • Reason for return

    • Clear images/video of the product showing the issue (if any)

  2. Our customer support team will respond within 24–48 hours with approval and next steps.

  3. Once your return is approved, we will guide you on how and where to send the item.

Note: Items returned without approval may not be accepted.

📦 4. Return Shipping

  • In case of damaged, defective, or incorrect products, we will arrange for a free pickup or refund the return shipping charges.

  • For all other reasons (like change of mind, no longer needed), the return shipping cost must be borne by the customer.

  • We recommend using a trackable courier service for returns.

💰 5. Refund Policy

  • Refunds are processed after the returned item passes inspection at our facility.

  • You will be notified via email once your return is approved and refund is initiated.

  • Refunds are credited to your original payment method within:

    • 5–7 business days for most banks and payment providers

    • Additional time may apply for some financial institutions

If the payment was made via Cash on Delivery, refunds will be issued through bank transfer or store credit, as chosen by the customer.

🔄 6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, you may return the original item (if eligible) and place a new order for the item you want.

⚠️ 7. Damaged or Defective Products

We take quality seriously. If your product arrives damaged or defective:

  • Email us within 24 hours of delivery at contact@orienvault.in with clear images and order details.

  • We will verify and resolve your concern through refund, replacement, or repair, as applicable.

ℹ️ 8. Important Notes

  • Orien Vault reserves the right to refuse returns that do not meet the above conditions.

  • In cases of suspected fraud or abuse of the return policy, Orien Vault may deny returns or future services.

  • Refunds will not be provided if a returned product is found used, damaged, or missing components.

📞 9. Contact Us

If you have any questions or need help with a return, reach out to our support team:

Orien Vault Customer Support
📧 Email: contact@orienvault.in
📱 WhatsApp: +91-9434687372
🌐 Website: https://orienvault.in