🚚 Shipping & Delivery Information

Effective Date: 22/05/2025

At Orien Vault, we are committed to delivering your orders safely, quickly, and efficiently. We aim to make your shopping experience smooth from checkout to doorstep.

🕒 1. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days (Monday to Saturday) from the date of purchase.

  • You will receive a confirmation email once your order is successfully placed and another email when it has been shipped.

Note: Orders placed after 2 PM IST or on weekends/public holidays will be processed the next business day.

📍 2. Shipping Coverage

We currently ship across India including major cities, towns, and many remote locations.

We are working to expand our shipping network and may include international shipping in the future. For special delivery requests, contact contact@orienvault.in.

🚛 3. Estimated Delivery Timelines

  • Metro Cities: 3–5 business days

  • Tier 2 & 3 Cities: 4–7 business days

  • Remote & Rural Areas: 5–10 business days

These are estimated timelines and may vary based on location, courier efficiency, and external factors.

💼 4. Delivery Partners

We work with reliable logistics partners including Delhivery, Shiprocket, Blue Dart, Xpressbees, DTDC, and India Post to ensure safe and timely delivery of your orders.

📦 5. Shipping Charges

  • Standard Shipping: Free on all prepaid orders above ₹999

  • For orders below ₹999, a flat shipping fee of ₹49 is applicable.

  • Cash on Delivery (COD): ₹49–₹99 based on order value.

Exact charges are displayed at checkout before payment.

🔄 6. Order Tracking

Once your order is shipped, we’ll send you a tracking ID and link via email/SMS. You can track your shipment status anytime from:

  • Your Orien Vault account → Orders

  • The tracking page of the courier partner

If you face any trouble tracking your order, feel free to contact our support.

⏳ 7. Delays and Exceptional Cases

We strive to deliver on time, but delivery delays may occur due to:

  • Weather conditions or natural disasters

  • Courier delays or strikes

  • Inaccurate shipping addresses

  • Remote location access issues

We appreciate your patience and will keep you updated in case of any delay.

📬 8. Delivery Attempt and RTO

  • Couriers usually make 2–3 delivery attempts before marking the order as undeliverable.

  • If the parcel is returned to us due to non-availability, wrong address, or refusal to accept, it will be marked as RTO (Return to Origin).

  • In such cases, we may reship the product after reconfirmation or deduct reshipping charges if applicable.

🚫 9. Undelivered/Damaged Packages

If your order:

  • Hasn’t been delivered within 10 days of dispatch

  • Was delivered in a damaged or tampered condition

Please notify us immediately by sending an email to contact@orienvault.in along with your Order ID and photos of the package (if damaged).

We will investigate and offer a replacement or refund as needed.

🤝 10. Customer Support

For any questions or concerns regarding your shipment:

Orien Vault Support Team
📧 Email: contact@orienvault.in
📱 WhatsApp: +91-9434687372
🌐 Website: https://orienvault.in

We’re happy to help you every step of the way!